1.What is the minimum order quantity(MOQ)for your products?
Ready Stock MOQ: 2pcs/model. We can do OEM, customized logo/package/software: ＞300pcs/model.
2.How long does it take for the production and delivery of my order?
We have sufficient stock， We are able to deliver most universal products quickly, delivery time: 5-15 days（Depends on the logistics of express delivery）, customized product delivery time needs to be negotiated.
3.Will there be any additional fees or charges for customs clearance or import taxes?
The fees and charges for customs clearance and import taxes depend on the shipping method chosen by the buyer.If you choose our DDP (Delivered Duty Paid) shipping option, the price quoted to you includes all customs clearance and import taxes. However, if you choose a different shipping option, you may be responsible for paying additional fees and taxes, Please let us know which shipping method you prefer, and we can provide you with more detailed information regarding any applicable fees and charges.
4.Can I request a sample before placing a large order?
We support sample order at your own expense first, we will deduct the sample fee when place a large order.
5.Can you provide custom packaging or labeling for my order?
Yes, we support custom packaging and free labeling if you have any requirements.
6.What is your process for quality control and assurance?
We have a well-established quality control process to low down the defective rate to the minimum. So we can 100% make sure good quality and 1 year guarantee period.
7.How to install the product?
We have installation videos available, please consult our customer service to receive them.
8.What is your policy for handling damaged or defective products?
We offer a 1-year warranty and lifetime technical support.，We promise to repair or replace it free of charge within 1 year if it is not caused by human factor.
